Privacy Policy for RankCohost.com
Last Updated: Dec, 20th 2025
RankCohost (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered cohosting services, website, and platform (collectively, the “Services”).
By using our Services, you consent to the data practices described in this policy.
1. Information We Collect
We collect information that you provide directly, from connected platforms, and automatically through your use of our Services.
Information You Provide:
Account Data: Name, email address, phone number, business address, and property details when you sign up.
Property & Listing Data: URLs, descriptions, photos, calendars, and pricing for your short-term rental listings.
Guest Data (Processed on Your Behalf): As part of our service, we process guest names, contact details, booking dates, messages, and other data from platforms like Airbnb, Vrbo, and Booking.com. We act as a data processor for this guest information, while you, the property host/manager, remain the data controller.
Financial Data: Bank account or payment card details for processing service fees (handled by our secure third-party payment processors), and invoices from your vendors (cleaners, maintenance) for reconciliation.
Communications: Records of your correspondence with our support team.
Information Collected Automatically:
Usage Data: IP address, browser type, device information, pages visited, time spent, and other diagnostic data collected via cookies and similar technologies.
Platform Data: Via API connections, we sync data from linked rental platforms (e.g., reservation details, guest messages, reviews).
2. How We Use Your Information
We use the information we collect for the following business purposes:
To provide, operate, and maintain our Services, including AI-driven listing optimization and guest communication.
To manage your account and our relationship with you.
To automate guest messaging, task coordination (cleaning, maintenance), and financial reconciliation.
To analyze performance and generate reports on ranking, occupancy, and revenue.
To communicate with you about service updates, offers, and support.
To improve, personalize, and develop our Services and AI models.
To ensure the security and integrity of our platform.
To comply with legal obligations.
3. Legal Basis for Processing (For EEA/UK Users)
If you are in the European Economic Area (EEA) or UK, we process your personal data under the following legal bases:
Performance of a Contract: To fulfill our obligations under our service agreement with you.
Legitimate Interests: For our operational, security, and improvement purposes, balanced against your rights.
Consent: Where required by law, for example, for certain marketing communications. You may withdraw consent at any time.
Legal Compliance: To meet our regulatory responsibilities.
4. How We Share Your Information
We do not sell your personal information. We may share it in the following limited circumstances:
With Your Consent: For specific purposes you authorize.
Service Providers: With trusted vendors who assist our operations (e.g., cloud hosting, payment processing, customer support software), under strict confidentiality agreements.
Connected Platforms: To sync data with the short-term rental platforms (Airbnb, Vrbo, etc.) you have authorized.
Your Vendors: To facilitate services, we may share necessary booking details (check-in/out times) with your cleaning or maintenance crews.
For Legal Reasons: To comply with law, enforce our policies, or protect the rights, property, or safety of ourselves or others.
5. Data Security
We implement robust administrative, technical, and physical measures designed to protect your information from unauthorized access, loss, or alteration. These include encryption, access controls, and secure API connections. However, no internet transmission is 100% secure.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account data.
7. Your Privacy Rights
Depending on your location, you may have rights to:
Access and receive a copy of your personal data.
Correct inaccurate data.
Request deletion of your personal data.
Restrict or object to our processing of your data.
Data portability.
Withdraw consent.
Opt-out of the “sale” or “sharing” of personal information (as defined by laws like CCPA).
To exercise these rights, contact us at [Insert Contact Email, e.g., privacy@rankcohost.com]. We will respond in accordance with applicable law.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, such as Standard Contractual Clauses approved by relevant authorities.
9. AI and Your Data
Our Services use artificial intelligence to optimize listings, automate messaging, and generate insights. This involves processing the data you and your guests provide to train and operate our AI models to deliver the contracted services.
10. Third-Party Links
Our website may contain links to other sites (e.g., Airbnb). We are not responsible for the content or privacy practices of those sites.
11. Changes to This Privacy Policy
We may update this policy periodically. The “Last Updated” date at the top will indicate changes. We encourage you to review it regularly.
12. Contact Us
For questions about this Privacy Policy or your data,
please contact us at:
RankCohost
Email: info@rankcohost.com